Returns and Refunds

Get the item you ordered or your money back.

100% PayPal Money Back Guarantee.

All transactions on Earpadfix.com are protected. 

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Returns within 60 days Guarantee period 

We accept returns from all countries.
We do not charge any restocking fee for returns.
Submit return requests within 60 calendar days from delivery moment for defective products and for customer remorse.
Return Window might be extended during holidays or during the specific period from Dec 15, to Jan 5.
Please reach out to us with photos and details of damage or issues – if the product is incorrect, damaged by the carrier, or defective in another way or purchased the wrong product, it doesn’t fit.
Please contact our support team for the steps and instructions on how to return items, make a return request by sending a message on our contact page or directly to our email at [email protected].
Please ensure that all returns are made via mail, following our designated return process.
Please ensure that the items being returned are in their original condition and packaging at the time it was delivered to the buyer.
Please ensure that returned items are shipped back with tracking number – provide tracking number for returned items within requested timeframe to our support team – [email protected].
Customer will be responsible for any associated return fees for defective products and for customer remorse.
Our team reserves the right to refuse returns that do not meet the required conditions.
Items returned to us after the guarantee period or without tracking number – cannot be accepted under any circumstances and will be returned to the customer (at the customer’s expense) without a refund.
If you are granted a refund, your money will be processed within 14 days and a credit will appear on your credit card or original mode of payment.
Please do not send your ordered items back to us unless both sides agreed to do so, please contact us first – [email protected]

Cancel order 

Please feel free to cancel your order and receive a complete refund (transaction fees may apply) as long as the item has not yet been shipped to our shipping partners.
Simply contact us to cancel your order.
All orders can be cancelled before items are sent and a tracking number is uploaded.
Orders containing out-of-stock items may also be cancelled.
Once the packaging and shipping procedure has begun or a shipping tracking number has been provided, the order can no longer be cancelled.

Refund request

You can request a refund or reshipment for ordered products if:

  • You do not receive them within the shipping guaranteed time (not including 1-3 days shipping handling).
  • You receive the wrong item at shops fault.

We do not issue the refund if:

  • Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address, not collecting the order from the designated delivery point).
  • Your order does not arrive due to exceptional circumstances outside seller control or other exceptional circumstances (e.g. not cleared by customs, delayed by a natural disaster).

How to fill refund request:

  • Go to “My account”.
  • Go to “Orders”.
  • Go to “Request refunds”.
  • Choose “My money back” or “Credit for future purchase”.
  • Choose “Full amount” or “Partial amount”.
  • Fill field for refund request reason.
  • Click “Send my request”.
  • Click “OK” on pop up confirmation message.
  • Wait for response.

Or feel free to contact us through our support email – [email protected].

Client satisfaction is our #1 priority. For this reason we use similar returns and refunds methods as in e-Bay platform. Please read more about Returns, Refunds, Billing terms and conditions here.
For additional questions feel free to contact our customer support.