Returns and Refunds
Get the item you ordered or your money back.
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You can request a refund or reshipment for ordered products if:
- You do not receive them within the delivery guaranteed time (not including 1-5 days shipping processing).
- You receive the wrong item at shops fault.
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address).
- Your order does not arrive due to exceptional circumstances outside our control or other Other exceptional circumstances (e.g. not cleared by customs, delayed by a natural disaster).
- No refund will be made if the goods are returned physically damaged, marked and or without original packaging.
- Any and all products returned to us after the 30 day return/exchange period from delivery moment or without tracking number – cannot be accepted under any circumstances and will be returned to the customer (at the customer’s expense) without a refund.
How to fill refund request:
- Go to “My account”.
- Go to “Orders”.
- Go to “Request refunds”.
- Choose “My money back” or “Credit for future purchase”.
- Choose “Full amount” or “Partial amount”.
- Fill field for refund request reason adding a link with image proof using secured media sharing system (e.g.: screencast.com).
- Click “Send my request”
- Click “OK” on pop up confirmation message.
- Wait for response.
Or feel free to contact us through our support email – [email protected].
Can I cancel an order if I change my mind?
If you have a changed you mind, you can cancel at any time before your item is dispatched/sent to our delivery partners.
Simply contact us and we’ll cancel your order and give you a full refund (transaction fees may apply).
All orders can be cancelled until they are shipped, tracking number uploaded.
Order can be cancelled if item is out of stock.
If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours.
Once the packaging and shipping process has started or delivery tracking number provided, it can no longer be cancelled.
You can submit return or refund requests within 30 days after delivery moment or if delivery is in transit longer than 30 business days. You can do it by sending a message on page here.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 30 days.
If for any reason you would like to return product, you must contact us first and we will guide you through the steps. Orders must be returned with tracked delivery service. Guarantee period timeframe – 45 days from the moment order has been placed.
Please do not send your purchase back to us unless we you to do so.
Damaged or wrong item
What if the item is damaged when it arrives or you are sent the wrong item?
Our team will check your item to make sure if it’s up to our standards before we dispatch it to you, so damage is rare.
If you’re not happy with the goods when they arrive with you please contact us.
If you only realized after the delivery that you’re unhappy with the quality, or if we’ve sent you the wrong item,
just contact us within 30 days of delivery, ideally sending us a couple of photos of the damage or other issues with the product.
For video proof or photos upload and share (for server security reasons) please use third party service (e.g.: screencast.com).
By making an order with Earpadfix.com, you hereby agree to abide by the conditions and terms of the above stated returns policy.
Our team will assess your complaint and tell you how to return the item and either give you a full refund or order you a replacement.
Client satisfaction is our #1 priority. For this reason we use similar returns and refunds methods as in e-Bay platform. Please read more about Returns, Refunds, Billing terms and conditions here.
For additional questions feel free to contact our customer support.